At Spotsilk, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains how we gather, use, and protect your data when you interact with our website and services.

Information We Collect

1. Personal Information: We collect details that you provide during account creation, placing orders, or contacting us. This may include:

   • Full name
   • Email address
   • Shipping and billing addresses
   • Phone number
   • Payment details

2. Non-Personal Information: Automatically collected data during your website visits, such as:

   • IP address
   • Browser and operating system
   • Referring websites
   • Pages visited and time spent on them
   • Date and time of access

How We Use Your Information
We use your information for the following purposes:

• Order Fulfillment: To process purchases, send order confirmations, and provide shipping updates.
• Customer Support: To respond to inquiries and provide assistance.
• Marketing: To share promotional updates about our products and services. You may opt-out of marketing emails at any time.
• Improvement: To enhance our website, products, and services by analyzing usage trends.
• Security: To prevent fraud and ensure a secure browsing and shopping experience.

Sharing Your Information
Your personal information is not sold or traded to external parties. However, we may share it under the following circumstances:

• Service Providers: With trusted third-party vendors that assist in website operations, payment processing, and customer support. These partners adhere to strict confidentiality agreements.
• Legal Obligations: When required to comply with legal processes or government requests.
• Business Transactions: If Spotsilk undergoes a merger, acquisition, or sale, your data may be transferred to the new entity.

Data Security
We employ robust measures to secure your information, including:

• Encryption: Sensitive data is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Restricted Access: Only authorized personnel can access your personal information.
• Regular Audits: We conduct routine security reviews and updates.

Your Rights
You have the following rights regarding your personal data:

• Access: Request details about the personal data we hold on you.
• Correction: Ask for corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to applicable legal requirements.
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, please contact us using the information below.

Cookies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember preferences, analyze site usage, and improve functionality. You can disable cookies in your browser settings, but some features may become unavailable.

Third-Party Links
Our website may link to external sites. These third-party sites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before providing any personal information.

Policy Updates
This Privacy Policy may be revised periodically. Updates will be posted on this page and will take effect immediately. We encourage you to check this page regularly for the latest information.

Contact Us
For questions or concerns about our Privacy Policy, please reach out to us:

Email: [email protected]
Address: 3012 Angelica St, Keller, TX 76244, United States

Thank you for choosing Spotsilk. Your privacy is important to us, and we are committed to providing a safe and secure shopping experience.