FAQs

Welcome to the Spotsilk FAQ page! Below, you’ll find answers to commonly asked questions about our products, services, and policies. If you have additional questions, don’t hesitate to contact us.

General Information
Q: What is Spotsilk?
A: Spotsilk is an online store specializing in premium home and garden decoration products. Since 2023, we’ve been committed to helping customers across the United States create beautiful and functional spaces.

Q: How can I contact Spotsilk?
A: You can reach us via email at [email protected] or visit us at 3012 Angelica St, Keller, TX 76244, United States.

Orders and Payment
Q: What payment methods do you accept?
A: We accept payments through Paypal, which supports major credit and debit cards.

Q: How can I cancel my order?
A: Orders can be canceled before they are shipped by contacting our customer service team at [email protected].

Q: Are there any additional fees or taxes?
A: All applicable taxes and duties are covered by Spotsilk, so you won’t incur additional charges.

Shipping
Q: How long does it take to process my order?
A: Orders are typically processed and prepared for shipment within 1-3 business days.

Q: How long does shipping take?
A: Once dispatched, delivery takes approximately 1-3 business days.

Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders within the United States.

Q: Which shipping carriers do you use?
A: We partner with trusted carriers, including DHL, FedEx, and UPS.

Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery if items are in new, unused condition with original tags and packaging. Returns are accepted for the following reasons:

  • The item is not as described.
  • The wrong item was received.
  • The item is damaged or defective.

Q: How can I return an item?
A: Items can be returned by mail or in-store:

  • By Mail: Contact us at [email protected] for return instructions.
  • In-Store: Bring the item and proof of purchase to our store for assistance.

Q: Is there a return fee?
A: Spotsilk does not charge return fees, but customers are responsible for return shipping costs.

Q: How will I receive my refund?
A: Refunds are issued to the original payment method within 3 business days after we receive and inspect the returned item.

Privacy and Security
Q: How does Spotsilk protect my personal information?
A: We use secure encryption, strict access controls, and regular audits to safeguard your data. For details, see our [Privacy Policy](link to privacy policy).

Q: Do you use cookies on your website?
A: Yes, we use cookies to enhance your browsing experience. You can disable cookies in your browser, but doing so may limit some website features.

Legal
Q: How can I file a DMCA report?
A: If you believe your copyrighted work has been used without permission, visit our [DMCA Report](link to DMCA report) page to submit a report.

Q: What are your terms of service?
A: By using our website, you agree to our [Terms of Service](link to terms of service). Please review them carefully.